- Clearence item(s) are considered final sale and can not be returned.
- Nutritional supplements are not returnable.
- Horse care products are not returnable (sprays, etc).
- Single item returns under 20 dollars in value do not qualify for Easy Return Pre-Paid Shipping.
- Gift cards are non-returnable and only redeemable for merchandise. NO CASH VALUE.
- To complete a return, a receipt or proof of purchase maybe requested.
- If you change your mind on an order or an item in your order, contact us ASAP. If we can intercept your order prior to shipping we will do so and can then cancel or modify as desired.
- If a package arrives visibly damaged, keep all original shipping packages and take pictures, contact Trustori ASAP.
- Damaged item(s) claims are handled via the shipping carrier (Canada Post, UPS) but Trustori will assist customers with these claims to the best of its ability.
- We know receiving item(s) damaged during shipping is a frustrating process. Please be patient as sometimes this process can take longer than any of us would like.
- Each manufacturer has its own warranty policy. Trustori will do our best to assist customers with their warranty issues; however please understand Trustori does not provide any direct warranty on items sold.
- Most manufacturers offer a warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or sales@trustori.com for assistance.
- Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.