- Please allow 1 to 3 business days for order processing
- Currently, orders are shipped via Canada Post/United States Postal Service
- Packages are typical shipped with tracking and insurance (sometimes not for small items)
- Delivery times will vary (we can not guarantee delivery by a specific date)
- Orders are processed and delivered during business hours (Monday – Friday)
- Shipping charges may be higher for heavy, oversized or remote destination shipping (we will contact you prior if charges differ from shipping rates below)
- If you need your order to ship faster, please contact us
DAMAGE DUE TO SHIPPING
- If a package arrives visibly damaged, keep all original shipping packages and take pictures, contact Trustori ASAP.
- Damaged item(s) claims are handled via the shipping carrier (Canada Post, UPS) but Trustori will assist customers with these claims to the best of its ability.
- We know receiving item(s) damaged during shipping is a frustrating process. Please be patient as sometimes this process can take longer than desired.
QUESTIONS / CONCERNS
- Questions, concerns, if any info is unclear or if you have a special circumstances, give us a call or send us an email.
- We can be reached by phone at:
- 403.253.6565 Monday - Friday 10am-5pm MST
- We can be reached by email at: