SHIPPING
- Please allow 1 to 3 business days for order processing
- Currently, orders are shipped via Canada Post/United States Postal Service
- Packages are typical shipped with tracking and insurance (sometimes not for small items)
- Delivery times will vary (we can not guarantee delivery by a specific date)
- Orders are processed and delivered during business hours (Monday – Friday)
- Shipping charges may be higher for heavy, oversized or remote destination shipping (we will contact you prior if charges differ from shipping rates below)
- If you need your order to ship faster, please contact us
CANADIAN SHIPPING RATES
Western Canada (Alberta, British Columbia, Manitoba, Saskatchewan)
- Order Amount
- Over $99.99 = Free Shipping
- Under $99.99 = $19.99 Flat Rate
Central Canada (Ontario, Quebec)
- Order Amount
- Over $99.99 = Free Shipping
- Under $99.99 = $19.99 Flat Rate
Eastern Canada (New Brunswick, Newfoundland, Nova Scotia, P.E.I)
UNITED STATES SHIPPING RATES
Zone 1 (Arizona, California, Colorado, Idaho, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, Wisconsin, Wyoming )
- Order Amount
-
Under $149.99 = $24.99 Flat Rate
- $150.00 - $249.99 = $14.99 Flat Rate
- Over $250.00 = $9.99 Flat Rate
Zone 2 (Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington DC, West Virginia )
- Order Amount
-
Under $149.99 = $34.99 Flat Rate
- $150.00 - $249.99 = $24.99 Flat Rate
- Over $250.00 = $14.99 Flat Rate
Zone 3 (Alaska, Hawaii)
- Order Amount
-
Under $149.99 = $34.99 Flat Rate
- $150.00 - $249.99 = $24.99 Flat Rate
- Over $250.00 = $14.99 Flat Rate
Zone 4 (Armed Forces Americas,
Armed Forces Europe, A
rmed Forces Pacific)
- Order Amount
-
Under $149.99 = $34.99 Flat Rate
- $150.00 - $249.99 = $24.99 Flat Rate
- Over $250.00 = $14.99 Flat Rate
INTERNATIONAL SHIPPING
Australia, Japan
- Order Amount
-
$99.99 - $299.99 = $49.99 Flat Rate
- Over $300.00 = $39.99 Flat Rate
ADDITIONAL INFO ON INTERNATIONAL SHIPPING
- Currently we are not set-up to ship to most international countries via our online shopping cart. However, if you are located outside of Canada/USA/Australia/Japan and need a specific item. Please contact us and we will arrange to ship to you via tracked UPS.
DAMAGE DUE TO SHIPPING
- If a package arrives visibly damaged, keep all original shipping packages and take pictures, contact Trustori ASAP.
- Damaged item(s) claims are handled via the shipping carrier (Canada Post, UPS) but Trustori will assist customers with these claims to the best of its ability.
- We know receiving item(s) damaged during shipping is a frustrating process. Please be patient as sometimes this process can take longer than desired.
QUESTIONS / CONCERNS
- Questions, concerns, if any info is unclear or if you have a special circumstances, give us a call or send us an email.
- We can be reached by phone at:
- 403.253.6565 Monday - Friday 10am-5pm MST
- We can be reached by email at:
- sales@trustori.com
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