• Please allow 1 to 3 business days for order processing
  • Currently, orders are shipped via Canada Post/United States Postal Service
  • Packages are typical shipped with tracking and insurance (sometimes not for small items)
  • Delivery times will vary (we can not guarantee delivery by a specific date)
  • Orders are processed and delivered during business hours (Monday – Friday)
  • Shipping charges may be higher for heavy, oversized or remote destination shipping (we will contact you prior if charges differ from shipping rates below)
  • If you need your order to ship faster,  please contact us


    • If a package arrives visibly damaged, keep all original shipping packages and take pictures, contact Trustori ASAP. 
    • Damaged item(s) claims are handled via the shipping carrier (Canada Post, UPS) but Trustori will assist customers with these claims to the best of its ability.
    • We know receiving item(s) damaged during shipping is a frustrating process. Please be patient as sometimes this process can take longer than desired.


    • Questions, concerns, if any info is unclear or if you have a special circumstances, give us a call or send us an email. 
    • We can be reached by phone at:
      • 403.253.6565 Monday - Friday 10am-5pm MST
    • We can be reached by email at: