Shipping

Please allow 1 to 3 business days for order processing
Currently, orders are shipped via Canada Post/United States Postal Service
Packages are typical shipped with tracking and insurance (sometimes not for small items)
Delivery times will vary (we can not guarantee delivery by a specific date)
Orders are processed and delivered during business hours (Monday – Friday)
Shipping charges may be higher for heavy, oversized or remote destination shipping (we will contact you prior if charges differ from shipping rates below)
If you need your order to ship faster, please contact us

DAMAGE DUE TO SHIPPING

If a package arrives visibly damaged, keep all original shipping packages and take pictures, contact Trustori ASAP.
Damaged item(s) claims are handled via the shipping carrier (Canada Post, UPS) but Trustori will assist customers with these claims to the best of its ability.
We know receiving item(s) damaged during shipping is a frustrating process. Please be patient as sometimes this process can take longer than desired.

QUESTIONS / CONCERNS

Questions, concerns, if any info is unclear or if you have a special circumstances, give us a call or send us an email.
We can be reached by phone at: